Reference

How Baziok Handles Your Personal Information

Your privacy matters to us, and this policy explains exactly what data we collect when you use Baziok, how we use it, and what choices you have.

Account data protectedbKash, Nagad, Rocket wallet privacyRight to access your dataRight to request deletion

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DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Security is built into how your account data moves through our system, not added on afterwards. We apply encryption, access controls, and session monitoring so that your wallet and account details stay with you.

Wallet Data Separation

When you deposit via bKash, Nagad, or Rocket, we store only the transaction reference returned by the wallet provider — never your PIN, OTP, or full wallet credentials.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see how the lobby is used. You can block non-essential cookies in your browser without losing account access.

Retention and Deletion

We keep account records for as long as required under applicable rules in your region. Once that period ends — or if you close your account — you can request full data deletion via support.

Access and Correction Requests

You have the right to ask what personal data we hold, request a correction if something is wrong, or ask us to stop processing it in certain cases. Contact support with your account username to start that process.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to see what we hold on your account, or need to request a correction or deletion, our support team handles privacy requests directly. We aim to respond within a reasonable timeframe — complex requests may take longer depending on the nature of the data involved and applicable rules in your region.

Live Chat Start a chat from your account dashboard. Our Bangladesh support team picks up privacy queries during active hours and can pull up your account record directly.

Email Support Send your privacy request to our support address from the email on your account. Include your account username so we can locate your record without delay.

Account Settings Some data — like your contact details and notification preferences — can be reviewed and updated directly inside your account settings without contacting support.

What We Collect and Why We Use It

Baziok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with Baziok, we collect the information needed to run your account — your name, contact details, and the wallet identifiers you use to deposit or withdraw via bKash, Nagad, or Rocket. We also log device and session data to keep your

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account secure and to detect unusual activity. Payment data is handled through the wallet provider's own flow; we record transaction references, not your wallet PIN or full account credentials. We use your data to process transactions, respond to support requests, and maintain account records as required.
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We do not sell your personal data to third parties. Cookies and similar tools track your session state and help us understand which parts of the lobby you visit — you can manage cookie preferences in your browser settings. Your data is stored on servers with
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encryption at rest and in transit. How long we keep records depends on legal obligations in your region, but you can request a copy or deletion of your personal data at any time by contacting our support team. Availability of this service depends on local law
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and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

Here are the questions we hear most often about privacy, data access, and how your account information is handled at Baziok.

We collect your name, contact details, and the wallet identifiers used for bKash, Nagad, or Rocket transactions. We also record device and session data to protect your account from unauthorised access.

We do not sell your personal data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers bound by confidentiality terms.

Contact our support team with your account username and request a data summary. We will compile what we hold on your account and send it to the email address registered with us.

Yes. Send a deletion request through live chat or email support. We will remove your data after meeting any retention requirements that apply under local law and eligible-region rules.

Your wallet PIN and OTP never pass through our system. We receive only the transaction reference from the wallet provider, which we store to match your deposit or withdrawal to your account record.

We retain records for the period required under applicable rules in your region. After that window closes, your personal data is removed from active systems. Contact support to confirm the timeline for your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Baziok Handles Your Personal Information

How We Keep Your Account Data Safe

Wallet Data Separation

Cookie Controls

Retention and Deletion

Access and Correction Requests

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does Baziok collect when I open an account?

02 Does Baziok share my data with other companies?

03 How do I find out what data Baziok holds about me?

04 Can I ask Baziok to delete my personal data?

05 How does Baziok handle my bKash or Nagad payment details?

06 What happens to my data if I close my account?

Privacy Policy

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